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Frequently
Asked Questions (FAQ)
This page covers frequently asked questions about our company and other information that will make your shopping experience go as smoothly as possible.
You'll find details on shipping costs, turnaround
time, payment information, our return policy, and much more. If we
don't answer your precise question here, please email us or call
I was an aircraft structural mechanic building airplanes at Rockwell in the 80’s and was affected by a shut down of their Columbus plant. Since I had a young family, I took a job detailing cars to make ends meet, and then was hired to sell Car Detailing products to the Professional Detailing Trade and Auto Dealers for a company that distributed car care products, which is no longer in business. The Professional Detailing Trade and Auto Dealerships depend on Car Care and Appearance Products that work the first time, and are fast and easy to use. I hired a Chemist to help me develop and manufacture our own wax – thus Jax Wax Liquid Paste Carnauba Wax was born.
It was a hit. Throughout the years, we have
refined and developed other products with the same qualities - Working
the First Time, and being Fast and Easy to use. The rest is history.
What makes Jax Wax Car Care
Products better than other products available at stores?
All Jax Wax Car Care products have been designed and developed for use by Professional Detailers – whose livelihood depend on products that Work the First Time, and must be Fast and Easy to use. Consequently they are designed to be of higher strength and potency, more versatile in their applications, and lower cost per application and per unit of measure. For example, products like Shine All are designed to be mixed with water to create anywhere from a very high shine, to a satin, or a matte finish depending on your application and preferences. If you try to change to appearance of most retail products, you might as well throw them in the trash.
This versatility coupled with low unit costs make
our products superior to many other Car Care products offered in
traditional Retail Markets.
Do
you manufacture all of your own products?
We manufacture all liquid products here at our
plant in Columbus, Ohio. We do not manufacture accessories such as
brushes, applicators, spray bottles, and the like. We only resell
products that we sell to the Professional Detail trade and we have
found to be of excellent quality.
Why
are you selling Jax Wax Car Care products on a web site?
Throughout the course of selling products to the Professional Detailing Trade, demand from individuals has gotten so great that we needed to create a formal distribution pipeline to satisfy demand.
We regularly get calls from people all over the
United States wanting our products shipped to them, which has grown
purely from word of mouth. The Internet allows us to satisfy that
demand in a seamless manner, which is also the most convenient way for
customers with out regard to their location or time zone.
Can
I store the products in my garage over the winter?
We recommend that you do not let our products
freeze, which can severely effect the performance, application and
qualities.
How
long does it take to get my order?
We ship every Monday through Friday, excluding holidays. If you place your order by 2PM, it will be shipped the same day. Please allow 2-5 business days for normal delivery, depending on your location. Very rarely, we experience back orders. We will keep you informed if your order experiences one.
You can also select the method of shipment, such
as Next Day Air, 2 Day, etc. when you place your order.
How
much are shipping charges?
We normally ship via UPS. However, the shopping cart allows you to select the shipping method such as UPS Ground or Next Day Air and automatically adds your shipping charges when you put items into the cart.
The weight of each product is added and is
calculated from UPS price tables when you order based on your zip code
and selected delivery method.
Do
you ship to International addresses?
We use UPS wherever available. Charges will vary depending on your location. Email or PHONE us for estimates. Because of increasing fraud in overseas orders, all orders placed with an overseas address will be verified via email before processing. If you do not respond to our email, the order will not be processed. Fraudulent use of credit card numbers is immediately reported to our credit card service, the issuing bank, and appropriate legal authorities! For more information on international orders, please email us at custcare@jaxwax.us.
What
are your Payment Procedures? Is it secure?
Please, please, do not e-mail us your credit card number! Regular e-mail is not a secure way to transfer private information. If you order via e-mail, and you would like to pay with your credit card, then we will call you at your convenience and get your credit card information.
What are your Guarantee,
Return and Exchange Policies?
Our Guarantee is very simple - Satisfaction Guaranteed or your money back, period.
In the rare case when you receive a defective or
incorrect product, return it for an exchange or a full refund within 30
days from the date we shipped it.
Advance authorization is required for all returns
& exchanges. Simply notify us via phone at
If you paid by credit card, we will credit your card. You cannot receive a check or cash refund if you paid by credit card.
Send authorized returns & exchanges to:
Do you charge Sales Tax?
Ohio residents must add sales tax to their order. Sales tax varies by county location in Ohio. No taxes will be charged to your order unless you are an Ohio resident. We aren't picking on Ohio; it's just that we live here too and any business conducted in Ohio must be charged sales tax!
Duty may be applied if you are ordering from
outside the USA. Some countries charge taxes on goods shipped into
their countries, so please check with your local authorities about
their taxes. You are responsible for paying them and they will not be
included in the invoice
Water is a polar molecule, composed of two
hydrogen atoms bonded to a single oxygen atom. Water molecules like to
stick to one another, like small magnets. This is called cohesion.
Lastly, some substances are not at all attracted to water, and even repel it. These include oils, fats and waxes; all of which are called non-polar substances. When water falls on an unwaxed car, the forces of adhesion are almost as strong as the forces of cohesion, and the water spreads out. Furthermore, if the painted surface is not perfectly smooth, water can be channeled for some distance along tiny ridges and valleys. This is particularly true if there is dirt on the car. The dirt itself may be charged, and attract water even more. These tiny flaws may not be readily visible without a magnifying glass, but you can sense a rough surface when you run your hand over it. On such a rough surface, drops of water appear flat and wide and often uneven.
Car wax, when applied properly to a clean car,
fills in the larger scratches and layers the whole car. The chemical
structure of the wax prevents water from penetrating to the surface of
the car. Because the wax itself is hydrophobic (literally "fears
water"), the forces of adhesion are much less than the forces of
cohesion. So, water is more likely to stick to itself, and water beads
up higher and rounder than on an unwaxed car.
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